This policy outlines the commitment of Shakespearience Performing Arts (“Shakespearience”) respecting the privacy of personal information of individual persons and explains how we collect, use, protect and disclose personal information. This includes the personal information of donors, prospective donors, board members, volunteers, prospective volunteers and participants and prospective participants.
We recognize that information is precious, and that our supporters, the participants in our programs and the other individuals whose personal information we collect trust us to treat their information with respect for their privacy and a commitment to protecting the confidentiality of data. It is essential that we protect the privacy of the personal information individuals may choose to share with us or that we may gather by other lawful means.
Personal information refers to information about an identifiable individual, but excludes certain business contact information, specifically name, title, business address or telephone number of an employee of an organization. From time to time, Shakespearience may, acting reasonably, collect information about identifiable individuals from published or public sources.
The areas in which Shakespearience collects and uses personal information in accordance with this policy are principally, but not limited to:
Shakespearience Programs: Shakespearience will collect and use personal information necessary to process applications to and inquiries about our programs (the “Programs”), including our in-school program, summer program and after-hours program. Students who are applying to participate in a Program will generally require parental or guardian consent in order to do so. Potential participants may also be referred to Shakespearience by their teachers or other individuals at their schools. Information required to be provided by program applicants includes contact information, emergency contact information and basic medical information (such as information regarding the medications a participant is taking and any allergies a participant may have).
Donations: Shakespearience will collect and use personal information necessary to process donations and payments, issue tax receipts, maintain a donation history, keep donors informed about giving opportunities and the work of Shakespearience, acknowledge and recognize donations, and comply with federal and provincial regulatory guidelines and reporting requirements.
Volunteering: Shakespearience will collect and use personal information to establish and maintain the volunteer relationship, assist volunteers in performing their volunteering roles and responsibilities, and keep them informed about relevant Shakespearience activities and the work of Shakespearience.
Event Participation: Shakespearience will collect and use personal information necessary to communicate with individuals about events, contests and promotions that they participate in, issues concerning related transactions, information about other events that they may be interested in and the work of Shakespearience; to recognize participation and award prizes; and to comply with federal and provincial regulatory guidelines and reporting requirements.
The following principles reflect our pledge to protect the privacy of your personal information:
We are responsible for all personal information in our possession, including any personal information transferred to third parties for handling or administrative purposes.
We keep your personal information in strict confidence. All employees, agents and authorized service providers of Shakespearience are required to protect the confidentiality of your personal information.
If we choose to have certain services, such as data processing, provided by third party service providers, we will select the service providers carefully. We will take all reasonable precautions to ensure that the service providers protect your personal information.
You may withdraw your permission to the use and disclosure of your personal information at any time. We will comply, subject to legal, contractual or technical restrictions. For example, if you ask to not receive any mail from us, we take steps to suppress donation requests or general information within a reasonable period of time following your request, but we will still mail you a tax receipt for a donation.
Personal information collected will be limited to that required for the purposes identified by us.
We use your information for the purposes identified to you. When we intend to use your personal information for a purpose not identified to you when the information was collected, we will identify the new purpose and obtain your permission prior to use.
We disclose your personal information in the following circumstances:
We will keep your personal information only as long as it is necessary to satisfy the purposes for which it was obtained, or as required by law.
We maintain appropriate procedures to ensure that personal information in our possession is as accurate and up to date as is necessary for the purposes for which it is to be used. We rely on you to provide us with any changes to your personal information, and in particular to your contact information.
If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it or delete it. If your personal information is inaccurate or incomplete, we will make the necessary changes.
We maintain appropriate technical and organizational safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.
Access to your personal information is restricted to Shakespearience employees, agents and authorized service providers who need the information to fulfill the purpose for which the information was collected. Shakespearience will protect your personal information by safeguards that are appropriate to the sensitivity of that information and the format of the information, whether electronic or physical.
You may ask whether we hold any personal information about you, see your information and ensure that it is accurate. Shakespearience may ask that you submit your request in writing. Shakespearience will need to confirm your identity prior to disclosing any information to you, and may charge a reasonable fee to cover the cost of providing the information to you. If a fee is charged, Shakespearience will inform you of the approximate cost prior to providing the information to you.
You also have the right to know how we collected your personal information and how we are using it. We will inform you of the specifics to the best of our abilities.
If you have any privacy concerns, you may contact us by email at firstname.lastname@example.org. You may register a privacy-related complaint by emailing us at email@example.com. We will investigate all complaints. If an objection is justified, we will take all appropriate steps to repair the situation, including changing our policies and practices if necessary.
We may collect two basic types of information on our websites, personally identifiable information which you submit and information about your interaction with our websites using digital markers such as cookies and web beacons. We may collect personally identifiable information when you provide it to us by participating in certain activities that require response, registration or donations.
When you visit our websites, we also automatically log information about your visit. The information collected about your visit includes, but is not limited to:
Shakespearience may use third parties services, such as Google Analytics to process this information.
Shakespearience and its service providers may use this information to analyze the performance and effectiveness of our website, for technical reasons to facilitate navigation through our website and to present personalized content.
Shakespearience may also use technical methods for tracking purposes, including clear gifs (also known as web beacons) in HTML emails that we send to determine whether you have opened those emails and/or clicked on links in those emails. Shakespearience may use this information to analyze the performance and effectiveness of our emails.
You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software you use).
Certain program and even registrants and donors on our websites are linked to secure servers. Shakespearience uses a secure payment service for credit card transactions.
For more information, please contact us at firstname.lastname@example.org.