Privacy Policy

This policy outlines the commitment of Shakespearience Performing Arts (“Shakespearience”) respecting the privacy of personal information of individual persons and explains how we collect, use, protect and disclose personal information. This includes the personal information of donors, prospective donors, board members, volunteers, prospective volunteers and participants and prospective participants.

Our Commitment to Protecting Your Privacy

We recognize that information is precious, and that our supporters, the participants in our programs and the other individuals whose personal information we collect trust us to treat their information with respect for their privacy and a commitment to protecting the confidentiality of data. It is essential that we protect the privacy of the personal information individuals may choose to share with us or that we may gather by other lawful means.

What is Personal Information?

Personal information refers to information about an identifiable individual, but excludes certain business contact information, specifically name, title, business address or telephone number of an employee of an organization. From time to time, Shakespearience may, acting reasonably, collect information about identifiable individuals from published or public sources.

The areas in which Shakespearience collects and uses personal information in accordance with this policy are principally, but not limited to:

Shakespearience Programs: Shakespearience will collect and use personal information necessary to process applications to and inquiries about our programs (the “Programs”), including our in-school program, summer program and after-hours program. Students who are applying to participate in a Program will generally require parental or guardian consent in order to do so. Potential participants may also be referred to Shakespearience by their teachers or other individuals at their schools. Information required to be provided by program applicants includes contact information, emergency contact information and basic medical information (such as information regarding the medications a participant is taking and any allergies a participant may have).

Donations: Shakespearience will collect and use personal information necessary to process donations and payments, issue tax receipts, maintain a donation history, keep donors informed about giving opportunities and the work of Shakespearience, acknowledge and recognize donations, and comply with federal and provincial regulatory guidelines and reporting requirements.

Volunteering: Shakespearience will collect and use personal information to establish and maintain the volunteer relationship, assist volunteers in performing their volunteering roles and responsibilities, and keep them informed about relevant Shakespearience activities and the work of Shakespearience.

Event Participation: Shakespearience will collect and use personal information necessary to communicate with individuals about events, contests and promotions that they participate in, issues concerning related transactions, information about other events that they may be interested in and the work of Shakespearience; to recognize participation and award prizes; and to comply with federal and provincial regulatory guidelines and reporting requirements.

Our Privacy Principles

The following principles reflect our pledge to protect the privacy of your personal information:


We are responsible for all personal information in our possession, including any personal information transferred to third parties for handling or administrative purposes.

We keep your personal information in strict confidence. All employees, agents and authorized service providers of Shakespearience are required to protect the confidentiality of your personal information.

If we choose to have certain services, such as data processing, provided by third party service providers, we will select the service providers carefully. We will take all reasonable precautions to ensure that the service providers protect your personal information.

We may use third-party payment services (each, a “Payment Service”) to collect payments made through our website. If you wish to make a payment through our website, you may be directed to a webpage that is hosted by the Payment Service (or the Payment Service’s service providers) and not by us. Any personal information that you provide through a Payment Service page will be collected by Payment Service and not by us, and will be subject to Payment Service’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, Payment Service’s use of information collected through the a payment service page maintained by a Payment Service.

Identifying Purposes

We collect, use and disclose personal information only for certain purposes that we identify to you in this Privacy Policy or as disclosed to you from time to time.

With your consent as set forth in this Privacy Policy, we collect information about you for various purposes, including the following:

  • Establish your identity.
  • Administer your involvement with us, including your donations, event participation, your participation in our Programs, volunteering, or employment, and contact you about your continued involvement.
  • Know who our donors, volunteers and other supporters are in order to manage and develop our resources to fulfill our mandate.
  • Respond to your information requests.
  • Send you literature on Shakespearience, invite you to Shakespearience events or invite you to participate in our Programs.
  • Thank you and, with your consent, publicly recognize your financial or non-financial contributions.
  • Share information with other individuals or organizations only with your consent.
  • Generate statistics and aggregate reporting to help us understand whether we are achieving our mandate and how to improve our Programs to better achieve our mandate.
  • Meet legal and regulatory requirements.


We obtain personal information about you lawfully and fairly. We collect, use or disclose your personal information with your permission, except where otherwise required or permitted by law. Please note that by accessing our website, you are accepting the practices described in this Privacy Policy and consenting to our collection, use and disclosure of your personal information as set out in this Privacy Policy and to our use of your contact details to contact you for purposes of applicable personal information privacy statutes. If you do not agree to all of the terms of this Privacy Policy, please do not use this website. Please read this Privacy Policy carefully.

You may withdraw your permission to the use and disclosure of your personal information at any time. We will comply, subject to legal, contractual or technical restrictions. For example, if you ask to not receive any mail from us, we take steps to suppress donation requests or general information within a reasonable period of time following your request, but we will still mail you a tax receipt for a donation.

Limiting Collection

Personal information collected will be limited to that required for the purposes identified by us.

Limiting Us, Disclosure and Retention

We use your information for the purposes identified to you. When we intend to use your personal information for a purpose not identified to you when the information was collected, we will identify the new purpose and obtain your permission prior to use.

We do not sell your personal information.

We disclose your personal information in the following circumstances:

  • We may disclose information regarding an individual’s participation in one of our Programs to that individual’s school or teacher. In addition, we may disclose a participant’s personal information to medical or other emergency personnel in the event of a medical or other emergency that occurs during one of our Programs, to the extent appropriate or necessary. We may also have obligations under law or pursuant to the contractual relationships we have (such as with certain school boards) to disclose to appropriate individuals (such as a teacher, principal or vice principal of a school) any participant in a Program who, to our knowledge, experiences trauma or a crisis during the course of service. We also have an obligation to disclose to appropriate individuals (such as a representative of a children’s aid society) if we believe that a participant has suffered abuse or neglect. With your permission, we may also disclose information regarding an individual’s participation in a Program – such as testimonials, evaluations, videos and photographs – on our website and to media sources.
  • We may contract with carefully selected third parties to perform services for us or on our behalf. When we select the third parties, we take steps to ensure that they use security and privacy standards comparable to our own.
  • In all other situations, we will disclose your personal information only with your consent, or as otherwise required or permitted by law.

We will keep your personal information only as long as it is necessary to satisfy the purposes for which it was obtained, or as required by law.


We maintain appropriate procedures to ensure that personal information in our possession is as accurate and up to date as is necessary for the purposes for which it is to be used. We rely on you to provide us with any changes to your personal information, and in particular to your contact information.

If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it or delete it. If your personal information is inaccurate or incomplete, we will make the necessary changes.


We maintain appropriate technical and organizational safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

Access to your personal information is restricted to Shakespearience employees, agents and authorized service providers who need the information to fulfill the purpose for which the information was collected. Shakespearience will protect your personal information by safeguards that are appropriate to the sensitivity of that information and the format of the information, whether electronic or physical.


Shakespearience’s Privacy Policy is available to you at all times on our website. If you are unable to access our website or require our policy in another format, we will do our best to provide it in an alternative format that meets your requirements.

Individual Access

You may ask whether we hold any personal information about you, see your information and ensure that it is accurate. Shakespearience may ask that you submit your request in writing. Shakespearience will need to confirm your identity prior to disclosing any information to you, and may charge a reasonable fee to cover the cost of providing the information to you. If a fee is charged, Shakespearience will inform you of the approximate cost prior to providing the information to you.

You also have the right to know how we collected your personal information and how we are using it. We will inform you of the specifics to the best of our abilities.

Provide Recourse

If you have any privacy concerns, you may contact us by email at You may register a privacy-related complaint by emailing us at We will investigate all complaints. If an objection is justified, we will take all appropriate steps to repair the situation, including changing our policies and practices if necessary.

A note about our websites:

We may collect two basic types of information on our websites, personally identifiable information which you submit and information about your interaction with our websites using digital markers such as cookies and web beacons. We may collect personally identifiable information when you provide it to us by participating in certain activities that require response, registration or donations.

When you visit our websites, we also automatically log information about your visit. The information collected about your visit includes, but is not limited to:

  • The current Internet protocol (IP) address and the type of computer operating system you are using (e.g. Microsoft Windows or Mac OS)
  • The type of browser you are using (e.g. Firefox or Internet Explorer)
  • The referring website that brought you to the Shakespearience website
  • Your UDID (for mobile devices)
  • The domain name of your Internet Service Provider
  • Thank you and, with your consent, publicly recognize your financial or non-financial contributions.
  • Your activities while visiting the Website (e.g. which of our Web pages you viewed)

Shakespearience may use third parties services, such as Google Analytics to process this information.
Shakespearience and its service providers may use this information to analyze the performance and effectiveness of our website, for technical reasons to facilitate navigation through our website and to present personalized content.
Shakespearience may also use technical methods for tracking purposes, including clear gifs (also known as web beacons) in HTML emails that we send to determine whether you have opened those emails and/or clicked on links in those emails. Shakespearience may use this information to analyze the performance and effectiveness of our emails.
You may be able to disable Web beacons in email messages by not downloading images contained in the message you receive (this feature varies depending on the email software you use).
Certain program and even registrants and donors on our websites are linked to secure servers. Shakespearience uses a secure payment service for credit card transactions.

Changes to this Privacy Policy:

Shakespearience may at any time, without notice to you and in its sole discretion, amend this policy from time to time. The most current version of this Privacy Policy is found on Shakespearience’s website. Please review this policy periodically.

For more information, please contact us at

“Your presentation was excellent, and the kids are even more jazzed about Shakespeare now than they were before.”
Robyn Stevan
After Hours Program 2009-2014
Contact Us

Marvin Karon
Executive Director

Phone: 416-845-1407
Fax: 416-502-9970

Shakespearience Performing Arts
222 Jackson St. West., Ste 501
Hamilton, Ontario
L8P 4S5

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